Recent Posts

The Restoration Company for All Insurance Adjusters

2/8/2019 (Permalink)

As a leader in fire and water cleanup and restoration, SERVPRO of Raytown/East Kansas City offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

SERVPRO of Raytown/East Kansas City is uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages. We understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

Emergency Response to Claims

Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." Our highly-trained professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

At SERVPRO of Raytown/East Kansas City we can provide an itemized loss inventory. You will receive a link to an inventory site that will provide pictures of important items and the status of the contents in the cleaning process.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • On-line Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data
  • Performance Comparison to Industry Standard

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Our staff is trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to all SERVPRO Franchise Professionals at SERVPRO Industries, Inc.'s state of the art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of Raytown/East Kansas City, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • Insurance requirements
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

Our job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim and not to deal with problems from vendors. Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. Our documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO of Raytown/East Kansas City a leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Call SERVPRO of Raytown/East Kansas City today at 816-737-8776!

Ice Damming; What is it?

2/7/2019 (Permalink)

Weather is often the most obvious culprit behind a host of problems including building or structural damage, injuries, mold growth, water damage or flood.

An ice dam is a common occurrence in winter in areas where snow is in plenty such as the Hereford Zone. Basically, an ice dam refers to build-up of ice on sloped roofs’ edges of heated buildings. The build up occurs when melting snow beneath a snow pack reaches the roof edge or eave and freezes there.

The frozen snow on the eave prevents the meltwater drainage that further builds the ice dam. The backup of meltwater causes water leakage and structural damage to buildings and their contents. Ice dams can also damage ceilings, walls, insulation and other areas. When there are areas of dampness, the risk of mold growth is also high.

What causes ice dams?

Along with snow, the outside surface temperature on the roof should be more than 32 degrees F with lower surfaces on the roof being less than 32.  When outer surface temperature is more than 32, the snow begins to melt. The melted snow flows down into the roof and reaches the lower surface where the temperature is less than 32 and here is where it freezes forming an ice dam.

Sources of heat within the building lead to formation of ice dams include:

  • Chimneys
  • Air leakage
  • Improper insulation
  • Exhaust systems

Ice dams and injuries

Ice dams can cause serious injuries and some businesses and homeowners have experienced property damage up to $20,000 because of this phenomenon.

Many of the claims are because of property damage that occurred due to pooled water in the ice dam or roofs collapsing.

Why choose SERVPRO? SERVPRO is the leading specialist in water removal and clean-up when your property or structure is at high risk of damage from ice damming or water leaks. With state-of-the-art drying techniques and water removal equipment, SERVPRO can help restore the building to its original glory.

Get Your Business Back in Action

2/5/2019 (Permalink)

Flooding and water damage events in Raytown/East Kansas City commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.  Whether we're dealing with a small water cleanup or a large scale water event, we work quickly to assess each unique situation and isolate the damaged area.  In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budget.  We understand that every hour spent cleaning up is an hour lost revenue & productivity.  So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need.

About SERVPRO of Raytown/East Kansas City

SERVPRO of Raytown/East Kansas City specializes in the cleanup and restoration of commercial and residential property after a water damage event.  Our staff is highly trained and certified in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property!

Understand our Terms and Lingo

1/23/2019 (Permalink)

Why SERVPRO Understand our Terms and Lingo Terms used in the Insurance Industry by restoration professionals.

SERVPRO of Raytown/East Kansas City is always "Here to Help". We know the jargon can be confusing so we usually try to break it down as easy as we can out in the field, but we know that our customers like to stay informed. Here are some common terms used in the field with their definition so you can understand better what is happening in your home or business.

Anti-Microbials: A substance, mechanism, or condition that inhibits the growth or existence of an organism.Commonly applied after a water damage to prevent mold from developing.

Fire Damage Recovery: The process of restoring and recovering property and belongings after a fire. The objectives include minimizing existing damage, damage mitigation, structure stabilization, soot & odor removal and reconstruction.

Fungi: The unicellular or multicellular eukaryotic/ DNA organisms embracing a large group of microflora including: molds, mildews, yeasts, mushrooms, rusts and smuts.

HVAC: Heating, ventilation and air conditioning.

HEPA Filter: High efficiency particulate air filter, a specialized filter capable of removing 99.7% of particles. Commonly used in mold or odor job sites. HEPA Vacuum or HEPA air scrubber. 

Masking Agents: Designed to prevent or remove heightened awareness to odors by providing a fragrance, which is stronger and more pleasant to smell while the source of the odor is being eliminated.

Smoke Damage Removal: Neutralizing or removing smoke odors that linger after fires.

Smoke Particles: Smoke is composed of gases / sometimes aerosols, and airborne solids. Dry wood, natural fibers and paper all produce small non-smearing material. Plastic, foam, and rubber (polymers) produce large easily smeared residues.

The Difference Between Storm and Flood Damage

1/9/2019 (Permalink)

With the rainy season beginning in Raytown/East Kansas City, MO, it’s important to understand the difference between storm and flood damage so you can protect your commercial property appropriately. Two key differences can help you prepare your property ahead of time and understand what you can do now to prevent extensive damage.

1. Storm Damage Is Not Exclusively Due to Water

Property damage resulting from a storm is all encompassing. Yes, there tend to be rain and flood watches during storms, but there are other concerns that should be on your radar. Wind gusts can pose a threat to the structure, particularly when there are strong gales that are seen in tornadoes and hurricanes. High winds can also result in flying debris, toppled trees and structural damage in more serious cases.

Ensuring that windows are boarded and trees are planted a reasonable distance from the structure are smart practices to help prevent damage due to a storm. Also, routinely checking the roof and HVAC system to make sure they are sealed properly can prevent future storm damage as well.

2. Flood Damage Is Not Exclusively Due to a Storm

Commercial property owners tend to associate flooding with heavy rain storms. While those storms can play a large role in flood issues, there are other instances where floods can damage the office space. The plumbing can be a common culprit, so ensuring all pipe work is in the best possible shape and having proper sealants on pipes can help you avoid these types of flood hazards. Water damage from a flood can result in ruined carpeting and weakened floors or walls if the water stands for an extended period.

Understanding the difference between storm and flood damage will help you know all the risks your commercial property may face, as well as how to prepare. If your commercial space in Raytown/East Kansas City, MO, does ever suffer harm from floods or storms, contact restoration professionals to make your space like new.

Water Heaters

12/31/2018 (Permalink)

SERVPRO of Raytown/East Kansas City has seen countless water heaters cause damage inside homes. A water heater’s useful life varies, depending on the type of water heater, the quality of the unit, and how well it’s been maintained. As long as it’s still heating water sufficiently, without leaks or strange noises, you might still get a few more years of service from it.

A traditional tank-type water has a life span of around 8 to 12 years. An anode rod protects the interior lining by attracting all corrosive particles through a process called electrolysis. When the rod is no longer capable of doing its job. Those particles settle at the bottom of the water tank. This eventually destroys the lining.

A tankless water heater (also called “on-demand” water heaters) can last you up to 20 years, sometimes even more. These water heaters do not continuously work to maintain a supply of hot water, which makes it last longer. Eventually, tankless water heaters will also suffer from corrosion and require replacement.

Make sure to watch for warning signs once your water heater hits it’s second half of life. Some warning signs can be a banging or rumbling noise, tinted hot water, a drop of temperature water, or water pooling around the base of the heater tank can also suggest bad news.

What Happens to Your Belongings After a Disaster?

12/14/2018 (Permalink)

Why SERVPRO What Happens to Your Belongings After a Disaster? We have a large warehouse for in-house storage to keep your items safe and secure.

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of Raytown/East Kansas City understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Raytown/East Kansas City can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage, and can provide cleaning and restoration services for your belongings. We have four warehouses dedicated to storage where we can keep your items safe and secure. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

Contents Claim Inventory Service

When emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims

If your home and belongings need restoration services, rest assured that SERVPRO of Raytown/East Kansas City has you covered. We can pack out, store and restore your belongings. Give us a call today at 816-737-8776. 

ERP's and Why They Are Important

12/5/2018 (Permalink)

Being a business owner can have many responsibilities, and you may have to take on multiple roles.

In most cases, disaster is the last thing you are thinking about, but every business owner, regardless of how new or old your business is, should have a plan and guide for what to do in the event of a disaster.

SERVPRO of Raytown/East Kansas City offers a free community service called the "Emergency Ready Plan", or an ERP.

ERP's are handy little guides that we make at SERVPRO that contain basic information regarding your property, who owns the property, and where your emergency shut off locations are.

We document and photograph where your electrical, water, and gas shut offs are, as well as your sprinkler system and security system. We also have the contacts for those utilities companies in the event that you must make contact.

Key contacts are also listed in the ERP, such as the owner, the insurance agent for the property, the SERVPRO representative, and the managers of the building.

The emergency contacts and services page has the fire department and police department's emergency and non-emergency numbers as well, that way, if contact is needed, you know where to find all those phone numbers and contact points.

It's very beneficial to have an ERP because although the business owner might know where everything is and who to contact, your employees might not know. Having a guide like this can help so much if the business owner is not present.

ERP's are very convenient as well, we are able to provide a paper copy, and we can provide a digital version on the Ready Plan app! Which makes ERP's very easy to access in times of need.

When you run a business, it's good to prepare for not just the next day's shift, but for the things that happen unexpectedly.

SERVPRO of Raytown/East Kansas City is always here to help!

Tips to Keep Mold Out of Your Bathroom

11/27/2018 (Permalink)

Mold Remediation Tips to Keep Mold Out of Your Bathroom Moisture control is the key to mold control.

Let’s face it, when it comes to parts of our homes we wish we didn’t have to think much about, the bathroom would probably top that list. For most of us, the bathroom is the one part of the house that we want to get away from, just as quickly as we entered. And as a cleaning and restoration company who often finds ourselves entering into some pretty serious bathroom maintenance concerns, we’ve found that mold damage is one of the worst issues to face.  That’s why we wanted to share some worthwhile information with you so that the next time you’re cleaning your home or doing various housekeeping chores, you can have some helpful pointers in mind for keeping mold growth at bay in your bathroom.

"Bathrooms are common places to find mold because heat and moisture accumulate on a regular basis, and this happens to be the perfect environment that mold needs to grow." Some common reasons why mold growth is found especially in the bathroom are due to:

  • Lack of air circulation and ventilation that traps moisture after bathing
  • Leaky toilets, sinks or pipes
  • Improper installation of bathtub pan or shower building materials
  • Other damp organic materials such as rugs, paper products, wood, wallpaper, drywall, etc…

There are several different methods you can follow to prevent mold growth.

  • Make sure you have a bathroom fan that works and is the right size in relation to the size of your bathroom
  • If you don’t have a bathroom fan or window, take some time to dry the wet surfaces (walls, mirror, and ceiling) with a towel after your shower. Squeegee your shower walls to get rid of extra moisture.
  • Seal the grout in your tile annually to ensure its water proof. Repair or replace damaged grout and caulk.
  • Leave bathroom windows and doors open after your shower to let all the steam out. We recommend doing this for at least a half hour after bathing.
  • Clean the bathroom with eco-friendly mold-preventing cleaners like Concrobium or Sporicidin. Also, general household cleaning solutions with bleach can be a great way to lessen the likelihood for mold to growth on dust, dirt and buildup on surfaces.
  • If you’re going out of town, don’t just turn your thermostat off. Keep it at 74 or below to prevent a mold fest.
  • Check your sinks for leaks.
  • Spread the shower curtain back out after your shower to prevent mold from growing in the folds.
  • Clean the bathroom regularly, at least once a week. Don’t forget easy-to-miss places like the shower walls. Wash your cloth shower curtain and rug too!
  • Call SERVPRO of Raytown/East Kansas City for additional tips and tricks for what to do (and NOT DO) if you have found mold growing in your bathroom.

Stay Safe While Using Space Heaters

11/6/2018 (Permalink)

Fire Damage Stay Safe While Using Space Heaters Be Mindful When Using a Space Heater. Keep Your Home Safe.

It's getting to be that time of the year where a space heater seems like the perfect appliance to make a room a little cozier.

Fire does not care what season it is or whether or not it’s cold outside. Cold weather related fires are extremely common, especially when you are trying to keep warm. 
 
Our offices in Raytown/East Kansas City have experience in fire damage from space heaters and can provide you with some tips to help avoid having to deal with these types of destructive events this coming Autumn and Winter. 
 
SERVPRO of Raytown/East Kansas City technicians understand that accidents happen. Placing space heaters too close to other objects or using the wrong type of heater in a particular area can cause severe problems. Please take a moment to consider some factors leading to these fires.
 
Oil Heaters - Should be used in areas where there is the possibility of moisture. This eliminates any electrical hazards that may be present due to water conductivity. Always keep a safe distance to avoid contact burns. 

Electric Heaters - These heaters come in a variety of shapes and sizes and can be useful for many areas in your home. However, they should never be left unattended. Thinking of electric heaters as giant toasters can help you understand how important it is to keep a constant eye on them. Make sure you have sufficient wattage to run the device and never use extension cords.
 
Our SERVPRO of Raytown/East Kansas City staff gets an incredible amount of space heater-related calls every year when the weather gets to get chilly and blustery. People are trying to stay warm and use space heaters quite often for this purpose. However, using a space heater does not need to cause so many problems during a cold spell. Just use common sense, and always follow the directions of the manufacturer.

The professional technicians at SERVPRO of Raytown/East Kansas City state that you follow a few simple guidelines when operating your space heaters. 
 
1) Always place space heaters on a flat, solid surface for proper stabilization. 
 
2) Purchase heaters with an automatic shut-off feature to prevent dangers from tipping. 
 
3) Maintain proper spacing between heaters and other objects in your home. 
 
4) Never leave children or pets unsupervised around operating heaters. 
 
5) Shut your heaters off properly before leaving your home or going to sleep. 
 
Following these guidelines does not ensure that you will never have to deal with fire damage from space heaters. However, you are less likely to have an unwanted consequence. If this sort of incident still strikes your home this cold weather season, make the call to our offices at 816-737-8776 immediately. We will respond quickly and provide you with the services you need to get back to normal fast.