Benefits of Becoming Preferred Vendors

4/4/2019 (Permalink)

SERVPRO leader in fire, water and mold restoration

Leaders in the cleanup and restoration community work to maintain performance guidelines and standards. Those guidelines assure Unity Village, MO, consumers and other industry professionals that the best restoration practices are followed during cleanup and remediation procedures. To maintain a reputation for having the top-quality services, vendors must maintain compliance with professional qualifications. This compliance can then reassure the insurance agent that the cleanup technicians will keep costs down without sacrificing quality.

Why Technicians Belong to Vendor Programs

SERVPRO participates in a qualified vendor program and, as a result, can offer several valuable resources.

• A National Call Center for quick completion of claims
  
• Best practices and job process implementation
  
• Annual qualification criteria compliance checks
  
• Standards for crews and vehicles
  
• File documentation and insurance requirements
  
• Strict quality assurance program
  
  

As part of SERVPRO's participation in this program, all professionals agree to abide by 21 different guidelines. Those requirements run the gamut from insurance coverage to background checks on employees. Ongoing checks and inspections ensure that clients receive the best service from cleanup and restoration technicians.

Resources to Improve Services

When a consumer or insurance agent contacts SERVPRO, each step of the process can be tracked and reported. This begins with the first phone call reporting the loss and continues until the documents are completed by the Claims Information Center.

To further improve the services provided by cleanup and restoration professionals, the company has obtained IICRC validation for proper drying techniques and equipment use. A Claims Information Center speeds up claim response times and provides comprehensive reporting information.

Improvements for All Parties

With access to plenty of franchise resources, professionals and technicians have the right qualifications to provide top-quality work while keeping claims costs down. The requirements that cover emergency response calls, pretesting efforts, claims inventory procedures, and electronic claims make it easier for a Unity Village, MO, insurance agent to bring open processes to a close.